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All important information in compact form can also be found in the PDF-file for downloading

Topnotch Customer Orientation

In the case of longer periods of absence from your place of residence, the following must be observed:

  • The monthly installments must continue to be paid. You can do this either yourself by paying the installments per credit transfer or by providing us with a direct debit authorization.
  • You will receive the annual consumption bill once a year during the same period every time. If you already know that you will not be there it is still your duty to pay the amount due. Otherwise, the consequence could be additional charges for payment reminders and in the extreme case even having your utilities turned off. It would be more convenient if you gave us a direct debit standing order. This would allow ESWE to take care of the payments for you.

In our customer service centers, service is a top priority for our customers:

ESWE Energie CENTER

Kirchgasse 54
65183 Wiesbaden
Mo-Fr 9:00 a.m. – 6:00 p.m.
Sat 9:00 a.m. – 4:00 p.m.

ESWE Energie CENTER

Aarstraße 146a/Ladenzeile Rathaus Taunusstein
65232 Taunusstein
Mo-Tue 7:30 a.m. – 4:30 p.m.
Wed 10:00 a.m. – 6:00 p.m
Fr 7:30 a.m. – 1:00 p.m.

ESWE Service CENTER

Konradinerallee 25
65189 Wiesbaden
Mo - Fr 8:00 a.m. - 6.00 p.m.

In case of emergency: ESWE Troubleshooting
Call us 24-7 in the case of:

  • Gas smells
  • Electricity, gas and water disruptions
    0611 780-2201 or 0611 145-3201
10800000 5000