Topnotch Customer Orientation
In the case of longer periods of absence from your place of residence, the following must be observed:
- The monthly installments must continue to be paid. You can do this either yourself by paying the installments per credit transfer or by providing us with a direct debit authorization.
- You will receive the annual consumption bill once a year during the same period every time. If you already know that you will not be there it is still your duty to pay the amount due. Otherwise, the consequence could be additional charges for payment reminders and in the extreme case even having your utilities turned off. It would be more convenient if you gave us a direct debit standing order. This would allow ESWE to take care of the payments for you.
In our customer service centers, service is a top priority for our customers:
ESWE Energie CENTER
Mo - Fr 9:00 a.m. – 6:00 p.m.
Sat 9:00 a.m. – 4:00 p.m.
ESWE Energie CENTER Tsst.
Aarstraße 146a/Ladenzeile Rathaus Taunusstein
Mo 7:30 a.m. – 4:30 p.m.
Wed 10:00 a.m. – 6:00 p.m.
ESWE Service CENTER
Mo - Fr 8:00 a.m. - 4.00 p.m.
In case of emergency: ESWE Troubleshooting
Call us 24-7 in the case of:
- Gas smells
- Electricity, gas and water disruptions